Agency Logging In

Multifactor Authentication (MFA) is required to login to IPP. Multi-factor authentication strengthens account security by requiring two factors to confirm user identity.

To support MFA for non-PIV/CAC users, IPP is partnering with third-party credential service providers (CSPs) such as ID.me. All non-PIV agency users will be required to verify their identity through a CSP.

Non-PIV Agency Frequently Asked Questions

ID.me, a certified commercial identity provider, provides secure identity verification services. Treasury partners with ID.me to make sure you are you – and not someone pretending to be you – when you request access to Treasury programs like IPP.
ID.me uses two-factor authentication, and stronger passwords, that meet new National Institute of Standards of Technology (NIST) requirements for secure identity validation and verification. By using ID.me, you will get an extra layer of security to help protect your IPP account against password compromises.

Nothing will happen to the information stored in your IPP account. You will keep all your data and still be able to accomplish everything you can do today.

 

Once you set up an ID.me account, we’ll link it back to your IPP account. You will continue to visit IPP.gov to access your account. The only difference is you will use your ID.me email address, password, and a one-time security code to sign into IPP.

Users are required to enroll in ID.me with a one-time submission of unique identifiers and photo/ video proof for identity verification and authentication. You will need:

  • Email Address 
  • Photo identification: Driver’s license, State ID, Passport, or Passport Card
  • A computer or cell phone with access to the internet and a front-facing camera
  • Full legal name

For assistance with creating an ID.me account please review the requirements and steps in Creating your ID.me account (opens in a new tab).

Use your IPP account email address, so we can automatically link your IPP account to your ID.me account. If you use a different email address, we will not be able to link your account.

 

This process only works if the ID.me email address in the sign-in process is the same as your IPP account email address. 

 

For ID.me, the primary email address in your existing ID.me account must match the email address in your IPP account. Please follow the instructions in “Changing your primary email address” to update the primary email address in your ID.me account.

You can only have one ID.me account. If you have an existing ID.me account, the primary email address in that account must match the email address in your IPP account. Please follow the instructions in “Changing your primary email address” to update the primary email address in your ID.me account.
When you first create your ID.me or account, you must use the same email address you currently use for signing in to IPP. This will then automatically link your IPP account information to your new ID.me account.
No, you cannot share an ID.me account and profile with another person or use a group email address to create a new account. Each user must create an ID.me account and go through an identity verification process to get access to IPP.
If you choose not to verify your identity through ID.me, you will not be able to sign-in to IPP.

Support Options

Submit Support Form

Before you Contact Us

Check our FAQ for quick answers.
Review relevant user guides and tutorials.
Have your vendor ID and specific questions ready.

 

Contact Information

Phone Support

(866) 973-3131

Call during operating hours for immediate assistance.