Vendor Knowledge Center - FAQ

Vendors that are required to submit an invoice through IPP do not need to contact IPP to enroll. Vendor enrollment will be initiated by the agency with whom they are doing business. Once enrolled by an agency, vendors will receive an email from IPP asking them to either use an existing or create a new ID.me or Login.gov account.

Once an agency has enrolled a vendor, the initial vendor administrator user will receive an email from IPP asking them to either use an existing ID.me or Login.gov account or create a new one. After creating an ID.me or Login.gov account and configuring their multi-factor authentication options, the initial administrator can log into IPP.

Yes. IPP will enroll a vendor with all the TIN values recorded on the sponsoring government agency's vendor master file. IPP will add additional TIN values as reported by other agencies.

Yes. The initial Collector User is assigned the administrator role. He or she will create all other accounts users, create and assign user roles, and maintain company profile information and account system preferences. The initial administrator user may create other administrator users and assign e-mail notifications to users.

The initial vendor administrator user will receive an email from IPP (ipp.noreply@mail.eroc.twai.gov) asking them to either use an existing ID.me or Login.gov account or create a new one.

The initial administrative user should set up other user accounts, including other administrators. At least two administrators are highly recommended to assign user permissions.

Once enrolled in IPP, vendor users may contact IPP agencies listed in the IPP agency directory to initiate IPP interaction. Each active agency initiates digital purchase orders, invoice file exchange and payment information.

There is no limit to the number of users an Administrator may set up in an IPP Collector account. The initial administrator user may create new users or additional administrator users. Administrators set up and manage user accounts and permissions. 

In IPP, the vendor administrator configures event-driven e-mail notifications and schedules for their users. Once a vendor user completes enrollment and logs into their account, they may view their notification settings in the Preferences set-up section.

Yes. To change the name of your vendor account, go to the Admin Tab and select “Company Information.” Then simply click on the Company Name link and change the information.

Agencies may send digital purchase order, blanket purchase orders and change order files to IPP where they are posted to the associated vendor for online review and download. Vendors may also “flip” online purchase orders into digital invoices.

Digital purchase orders include schedule and distribution detail. All versions are saved when changes are recorded. Purchase orders are also linked to associated invoices and payments.

IPP will not replace agency ERP procurement systems, which are the authoritative source systems for all IPP purchase order transactions.

Vendor users may create PO batch download files of selected orders formatted in XML (preferred) or CSV format.

IPP supports version management of online documents. Change orders are versioned and linked for audit trail display.

IPP supports online invoice creation. Users may create an invoice online by "flipping" a purchase order already in the system.

Yes. IPP supports credit memo creation and processing for agencies and their vendors provided the agency allow credit memos.

IPP allows agency and vendor users to add comments and attachments to invoices. The same version of an invoice will be displayed to both parties online.

Currently, the vendor and agency will communicate directly to resolve a dispute then submit changed or new versions to IPP.

IPP reports payments with the following status values to vendors: settled and settled reduced.

Reduced payment offset details are reported in IPP.

Reduced payments are created by the Treasury Department’s Debt Management Service based on outstanding debt associated to the vendor payee.

Details about the debt are displayed in IPP only if the original payment was requested by the agency using a special IPP format. If offset details are included with a reduced payment, they may only be viewed by users with a specific permission assigned by the Collector Administrator.

No. IPP will not report payments returned by a bank at this time.

Yes. IPP supports remittance download for vendor users. Vendors may select the remittance records to download and export the results in a .CSV file.

The IPP remittance download file includes the following data:

• ACH Trace Number
• Vendor Name
• Payment TIN
• Payee Name
• Agency Disburser Name
• Agency Payer Name
• Payment Status
• Payment Amount
• Payment Issue Date
• Invoice Number
• PO Number
• Total Invoice Amount
• Discount Amount
• Bank Name
• Last 4 of Bank Account
• Remittance Addenda

Yes. IPP accommodates both CCD+ and CTX remittance information on payment report pages, as well as remittance data download functions.

IPP supports two notification options for vendors:

• Payment notification without remittance detail
• Payment notification settlement report with remittance detail
  

Vendor users may also elect not to receive e-mail notifications associated with payments.

Yes. IPP notifications generated by the vendor include a link to the log-in page.

There are no dollar limits for transactions displayed in IPP. Invoices are subject to validations set by agencies, and these validation rules may include limits for dollar amounts in invoice records.

Yes. IPP Collector users may log in and view payment report pages. They may filter their reports and remittance download by agency payer name, payment date range and payment amount range.

IPP services are available 24 hours a day, seven days a week.

The IPP Customer Support Team is available to assist users Monday through Friday (excluding federal holidays) from 8 a.m. to 6 p.m. Eastern and can be reached at (866) 973-3131.

The IPP Customer Support Team is available to answer vendor questions, provide assistance with log-in, and troubleshoot any issues encountered. In addition, the IPP application has help links for all major functions.

 

Customer support is provided free of charge to agencies and their vendors. In addition to the toll-free number (866-973-3131), vendors can contact the IPP Customer Support Team at IPPCustomerSupport@fiscal.treasury.gov.

We strive to have the IPP site in compliance with the accessibility requirements of Section 508 of the Rehabilitation Act. It is an ongoing effort as new functions are tested and added.

 

 

Please call (866) 973-3131 or e-mail us at IPPCustomerSupport@fiscal.treasury.gov to report any compliance issues you may find on the site.

No, not directly. Currently, Department of Defense (DoD) agencies use Wide Area Workflow (WAWF) for invoicing. However, some DoD components that use shared acquisition services to purchase on their behalf, such as the U.S. Department of the Interior (DOI) Interior Business Center (IBC) Acquisition Services Directorate (AQD), approve invoices through IPP because the DOI AQD uses IPP for invoicing.

IPP and WAWF are different systems provided by different government agencies. IPP is an electronic invoicing application provided by the Treasury Department while WAWF is offered by the DoD for affiliated agencies.

No. There is currently no plan to integrate the two systems.