The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Support Team (AST) leader. You may direct all other inquiries to our Customer Support Team.

Standard Operating Hours:
8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)

For Requests Submitted Outside of Standard Operating Hours:
IPP Customer Support staff will respond in the order the inquiries are received.