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Support | (866) 973-3131
M-F 8AM to 6PM ET


The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Support Team (AST) leader. You may direct all other inquiries to our Customer Support Team.

Standard Operating Hours:

8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)

Contact Method
(866) 973-3131

For Requests Submitted Outside of Standard Operating Hours:

IPP Customer Support staff will respond in the order the inquiries are received.

Customer Support

(866) 973-3131

Standard Operating Hours
8:00 AM to 6:00 PM ET

*Except Federal Holidays