6. I currently use a group email address in my IPP account. Will I be able to use a group email address once MFA is implemented?
To access IPP, each individual user must have their own account. Group email addresses should not be used once MFA is enabled because account access is provided based on verification of your email address.
When creating an ID.me or Login.gov account, you will be required to confirm your email address. Confirming your email address certifies that you are the owner of the email address you provided. You will also be asked to set up multi-factor authentication to secure your account. After you set up MFA for your ID.me account, to sign in, you will enter your email address and password, and confirm your sign-in using the MFA method you choose. This will require you to have access to a smartphone, landline without extension, or a tablet.
We strongly recommend that you change the email address in your IPP account to an individual email address before August 28, 2023. To make the change, you will need to log into IPP and click the preferences link, then the user information link, and update the group or shared email address to an individual email address. Separate IPP user accounts must be created for any additional users that need access to your company's collector account.