The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Implementation Team (AIT) leader. You may direct all other inquiries to our Customer Support Team.
Standard Operating Hours:
8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)
|Contact Method||Initial Response Time|
|Within 24 business hours|
|Within two (2)
For Requests Submitted Outside of Standard Operating Hours:
For support requests submitted before 8:00 AM ET Monday through Friday (except Federal Holidays), the IPP Customer Support staff will respond by 11:00 AM ET that business day.
For support requests submitted after 6:00 PM ET on Monday through Friday, or on weekends or Federal Holidays, the IPP Customer Support staff will respond by 11:00 AM ET the following business day.
Standard Operating Hours
8:00 AM to 6:00 PM ET
*Except Federal Holidays