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Support | (866) 973-3131

Contact Us- Invoice Processing Platform

Contact US

The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Implementation Team (AIT) leader. You may direct all other inquiries to our Customer Support Team.

Standard Operating Hours:

8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)

Contact Method
Initial Response Time
Within 24 business hours
(866) 973-3131
Within two (2) business hours

For Requests Submitted Outside of Standard Operating Hours:

For support requests submitted before 8:00 AM ET Monday through Friday (except Federal Holidays), the IPP Customer Support staff will respond by 11:00 AM ET that business day.

For support requests submitted after 6:00 PM ET on Monday through Friday, or on weekends or Federal Holidays, the IPP Customer Support staff will respond by 11:00 AM ET the following business day.

Customer Support

(866) 973-3131

Standard Operating Hours
8:00 AM to 6:00 PM ET

*Except Federal Holidays