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Agency Multifactor Authentication (MFA)

As of August 28, 2023, Multifactor Authentication (MFA) is required to login to IPP. Multi-factor authentication strengthens account security by requiring two factors to confirm user identity. 

To support MFA for non-PIV/CAC users, IPP is partnering with third-party credential service providers (CSPs) such as ID.me. All non-PIV agency users will be required to verify their identity through a CSP. 

First-time Login with PIV/CAC Card   

Non-PIV MFA Quick Reference Guide


Verifying and Updating Email Address in CAIA

 


Non-PIV Agency Frequently Asked Questions

1. What is ID.me?

ID.me, a certified commercial identity provider, provides secure identity verification services. Treasury partners with ID.me to make sure you are you – and not someone pretending to be you – when you request access to Treasury programs like IPP. 


2. Why is the Invoice Processing Platform (IPP) using ID.me?

ID.me uses two-factor authentication, and stronger passwords, that meet new National Institute of Standards of Technology (NIST) requirements for secure identity validation and verification. By using ID.me, you will get an extra layer of security to help protect your IPP account against password compromises.

3. What will happen to my IPP account?

Nothing will happen to the information stored in your IPP account. You will keep all your data and still be able to accomplish everything you can do today.

Once you set up an ID.me account, we’ll link it back to your IPP account. You will continue to visit IPP.gov to access your account. The only difference is you will use your ID.me email address, password, and a one-time security code to sign into IPP.

4. What do I need to create an ID.me account?

Users will be required to enroll in ID.me with a one-time submission of unique identifiers and photo/ video proof for identity verification and authentication. You will need:

  • Email Address 
  • Photo identification: Driver’s license, State ID, Passport, or Passport Card
  • A computer or cell phone with access to the internet and a front-facing camera
  • Full legal name

For assistance with creating an ID.me account please review the requirements and steps in Creating your ID.me account.

5. What email address do I use to create an ID.me account?

Use your IPP account email address, so we can automatically link your IPP account to your ID.me account. If you use a different email address, we will not be able to link your account.
This process only works if the ID.me email address in the sign-in process is the same as your IPP account email address. 


For ID.me, the primary email address in your existing ID.me account must match the email address in your IPP account. Please follow the instructions in “Changing your primary email address” to update the primary email address in your ID.me account.

 
6. I have an existing ID.me with my personal email address. Can I use the existing account, or should I register for a new one with my work email address?
You can only have one ID.me account. If you have an existing ID.me account, the primary email address in that account must match the email address in your IPP account. Please follow the instructions in “Changing your primary email address” to update the primary email address in your ID.me account.

7. Can I use a different email address from my IPP account email address, when setting up my ID.me account?

When you first create your ID.me or account, you must use the same email address you currently use for signing in to IPP. This will then automatically link your IPP account information to your new ID.me account.

8. Can I share an ID.me or account and profile with another person within my organization?

No, you cannot share an ID.me account and profile with another person or use a group email address to create a new account. Each user must create an ID.me account and go through an identity verification process to get access to IPP.

9. Can I use my old username and password to sign into IPP?

After August 28,2023, you will not be able to use your old IPP username and password to sign-in to IPP. You will require an ID.me account to access IPP.

10. Can I create an account with ID.me or prior to the MFA implementation for IPP?

Yes, you may create an account with ID.me prior to the MFA implementation for IPP. However, you will not be able to sign-in to IPP using that account until August 28, 2023, when the necessary software upgrades to enable MFA will be deployed.