CONTACT US

The IPP support objective is to achieve 100% customer satisfaction. The IPP team is available to assist you with any technical problems or questions you have. If you are a government agency experiencing operating problems during your implementation, please contact your Agency Support Team (AST) leader. You may direct all other inquiries to our Customer Support Team.

Standard Operating Hours:
8:00 AM to 6:00 PM (Eastern Time)
Monday - Friday (Except Federal Holidays)

Contact Method

Vendor Support Email:
IPPCustomerSupport@fiscal.treasury.gov

Agency Support Email:
IPPAgencySupport@fiscal.treasury.gov

Telephone:
(866) 973-3131

For Requests Submitted Outside of Standard Operating Hours:
IPP Customer Support staff will respond in the order the inquiries are received.

Customer Support

To help us serve you better, please gather and provide the following information when you contact IPP Customer Support:

⦁ A clear description of the issue
⦁ The steps you took to get there
⦁ Date and Time of when the problem occurred
⦁ The browser that you are using
⦁ Your email address
⦁ If possible, a screen shot of the problem (Please make sure to capture the entire browser window)